Privacy Policy

Who we are

This Privacy Policy explains how Dr Jenny Draper Pty Ltd (ACN 086 221 101), trading as Well Being Holistic ("WBH", "we", "our" or "us"), collects, uses, stores and protects your personal information when you visit wellbeingholistic.net or wellbeingholistic.com, download a resource, express interest, book a conversation, or work with Dr Jen Draper.

WBH provides private, non-clinical coaching and education for established women physicians, and career navigation support for overseas-trained physicians through the Australian Medical Pathway™.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect information you give us directly through forms, bookings, applications, intake questionnaires, emails, messages and sessions. Depending on how you engage with us, this may include:

• Contact details, such as your name, email address, phone number, location and time zone.
• Professional details, such as your specialty, career stage and practice context, so we can establish whether our work is the right fit for you.
• What you choose to share with us through our Expression of Interest form, Sustainability Assessment application, intake questionnaires, sessions and messages. This may include information about your wellbeing, health, relationships, work and the patterns you want to change.
• Australian Medical Pathway™ details, such as your qualifications, registration history, AHPRA or AMC correspondence, visa status and CV.
• Payment information. Payments are processed by our payment providers (Stripe or PayPal). We do not see or store your full card details.
• Website usage information, such as your device, browser and the pages you visit, collected through cookies and analytics tools (see section 10).

Sensitive information

Some of what you share, such as information about your health, is "sensitive information" under Australian privacy law. We collect it only with your consent, only when it is relevant to the work you have asked us to do, and we handle it with particular care.

How we use it

We use your information to:

• respond to your enquiries and expressions of interest;
• assess fit, and schedule your Sustainability Assessment, consultations and sessions;
• deliver our programs, including sessions, chat support and personalised integration materials;
• send you the resources you request, such as the Total Risk Architecture eBook;
• process payments and send agreements, receipts and other transactional messages;
• send appointment confirmations and reminders by email, SMS or WhatsApp;
• with your consent, send occasional updates about masterclasses, resources and offerings, which you can unsubscribe from at any time;
• improve our website and services, using de-identified information wherever possible; and
• meet our legal, tax and accounting obligations.

Legal bases

For clients in the United Kingdom or European Union, we rely on the following legal bases to process your information: consent (when you submit a form or opt in), contract (to provide the services you request), legitimate interests (to run and improve our services) and legal obligation (for example, record-keeping).

Who we share it with

We do not sell, rent or trade your information. We use a small number of trusted providers to help deliver our services:

These providers process information only to perform their services for us, and are bound by their own privacy and security obligations.

Total Risk Architecture and Hippo Wealth

Total Risk Architecture is co-authored with Jeffrey Liu of Hippo Wealth, who also provides the optional financial architecture consultation in Week 6 of 6 Weeks to Clarity™. We share your details with Jeffrey Liu or Hippo Wealth only with your express consent. Once shared, Hippo Wealth handles your information under its own privacy policy.

When the law requires it

We may disclose information where required or authorised by law, or where we reasonably believe it is necessary to lessen or prevent a serious threat to an individual's life, health or safety.

International transfers

Some of our providers store or process information outside Australia, for example in the United States or European Union. We take reasonable steps to ensure appropriate safeguards are in place for these transfers.

Storage and security

We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, in line with Australian privacy standards. This includes using reputable, secure platforms and restricting access to the information we hold. No method of transmitting or storing information online is completely secure, so we cannot guarantee absolute security.

Retention

We keep your information only for as long as we need it to deliver our services, manage our business and meet our legal and accounting obligations, including the record-keeping periods required under Australian tax law. When we no longer need it, we securely delete or de-identify it. You can ask us to delete your information at any time (see section 9).

Your rights and choices

You can ask us to:

• access the personal information we hold about you;
• correct anything that is inaccurate, out of date or incomplete;
• delete your information, unless we are required by law to keep it; and
• withdraw your consent to marketing or to any optional use of your information.

You can unsubscribe from marketing emails at any time using the link in those emails, or reply STOP to any SMS. You may still receive transactional messages relating to a purchase or booking so we can fulfil it.

To make a request, email [email protected]. We aim to respond within 30 days.

Cookies and analytics

Our websites use cookies and similar technologies to keep the site working well and to collect de-identified information about how it is used. These include:

• Meta Pixel, to measure the effectiveness of our advertising on Facebook and Instagram;
• Microsoft Clarity, to show us, in de-identified form, how visitors move through our pages so we can improve them; and
• Cloudflare Web Analytics, for privacy-focused site performance data.

You can set your browser to refuse cookies, though some parts of the site may not work as intended. You can also manage how Meta uses your information for advertising through your Facebook or Instagram ad settings.

Community spaces

We may invite you into private community spaces, such as a private Facebook group, WhatsApp group or member community. By requesting to join or participating, you consent to us collecting basic details (such as your name and engagement) for community support, group management and improving your experience.

We ask every member to keep what is shared in these spaces confidential, and we never share it externally without consent. We cannot control what other members do, so please share only what you are comfortable sharing. Participation is voluntary, and you can leave at any time.

Sessions and transcription

Private sessions are held online through Zoom and are confidential. So that Dr Jen can stay fully present with you rather than taking notes, sessions are transcribed using Zoom's AI transcription tools. By booking a session, you consent to this.

• Transcripts are used only to support your work with us, such as preparing for your next session and creating your personalised integration materials.
• Transcripts are kept confidential and stored within Zoom's secure platform, subject to the security and data-handling terms of our Zoom subscription.
• Transcripts are never shared with third parties or used for marketing.
• If you would prefer a session not be transcribed, tell us before it starts and we will respect that. You can also ask us to delete your transcripts at any time.

Age

Our services and resources are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18.

Concerns and complaints

If you have a concern about how we have handled your information, please contact us first so we can put it right. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Updates to this policy

We may update this policy from time to time. The latest version will always be available on this page, with its effective date shown at the top.

Contact us